TERMS AND CONDITIONS

LORDKNOWS LLC Privacy Notice

Last Updated: April 5, 2023

Introduction

This “Privacy Notice” describes the privacy practices of LORDKNOWS LLC and our subsidiaries and affiliates (collectively “LORDKNOWS,” “we,” “us,” or “our”) with respect to the information we collect on www.lordknowsclo.com (the “Site”). By using our Site, you acknowledge the data handling policies outlined in this Privacy Notice. If you do not agree with our policies, please do not use our Site.

Updates to this Notice

We may update this Privacy Notice based upon evolving laws, regulations, and industry standards, or as we may make changes to our Services. We will post changes to our Privacy Notice on this page, and encourage you to review our Privacy Notice when you use our Site to stay informed. If we make changes that materially alter your privacy rights, we will take commercially reasonable measures to inform you, consistent with the significance of the changes we make. If you disagree with the changes to this Privacy Notice, you should discontinue your use of the Site.

Third Party Links

The Site may contain hyperlinks to other unaffiliated websites that may have information policies and practices different from ours. We have no control over those websites, are not responsible for their privacy policies, practices or content, and this Privacy Notice does not apply to them.

Children

Our Site is not directed to, and we do not knowingly collect Personal Information (defined below) from anyone under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personal information, they should contact us. We will delete such information from our files as soon as reasonably practicable.

Note to International Users

The Site is hosted in the United States. If you are a user accessing our Services from any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Site, which is governed by US law, you are transferring your Personal Information to the United States, and you consent to that transfer.

Personal Information We Collect

Information You Provide Us

We collect certain information from you by which you may be personally identified (“Personal Information”), such as your full name, email address, address, and credit card number. You may provide us with your Personal Information when you purchase something from our store or when you sign up to receive marketing communications from us.

Information We Automatically Collect

When you use our Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the trackers that are installed on your device using cookies and similar technologies. Additionally, as you browse the Site, we may collect information about the individual web pages and services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We may automatically collect this information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

How We Use Cookies

We use Cookies to track how you use our Site by providing usage statistics. Cookies are also used to deliver our information (including updates) and allow account authentication to you based upon your browsing history and previous visits to the Site. Information supplied to us using Cookies helps us to provide a better online experience to our visitors and users and send marketing communications to them, as the case may be. We may combine the information we collect from Cookies with Personal Information that we have collected from you to learn more about how you use our Site to improve it.

Types of Cookies

We use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them). To make it easier for you to understand why we need them, the Cookies we use on our Site can be grouped into the following categories:

Strictly Necessary: These Cookies are necessary for the Site to work properly. They include any essential authentication and authorization Cookies for our Site.

Functionality: These Cookies enable technical performance and allow us to remember the choices you make while browsing our Site, including any preferences you set. They also include sign-in and authentication Cookies and IDs that enable you to return without additional sign-in.

Performance/Analytical: These Cookies allow us to collect certain information about how you navigate the Site and App running on your device. They help us understand which areas you use and what we can do to improve them.

Targeting: These Cookies are used to deliver relevant information related to our Site to an identified machine or other device (not a named or otherwise identifiable person) which has previously been used to visit our Site. Some of these types of Cookies on our Site are operated by third parties with our permission and are used to identify advertising sources that are effectively driving customers to our Site.

Below is a list of cookies that we use and their descriptions. We’ve listed them here so that you are able to make an informed decision as to whether or not to opt out.

_session_id, unique token, session: Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit: No data held; persistent for 30 minutes from the last visit; used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq: No data held, expires midnight (relative to the visitor) of the next day; counts the number of visits to a store by a single customer.

Cart: Unique token, persistent for 2 weeks; stores information about the contents of your cart.

_secure_session_id: Unique token, sessional

_storefront_digest: Unique token, indefinite if the shop has a password; used to determine if the current visitor has access.

How to Control and Delete Cookies

Cookies can be controlled, blocked, or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser-specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your Cookie preferences across these environments.

Find out how to manage Cookies on popular browsers:

Google Chrome, available at https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Edge, available at https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Mozilla Firefox, available at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Microsoft Internet Explorer, available at https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Opera, available at https://www.opera.com/help/tutorials/security/privacy/

Apple Safari, available at https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

If you are using a mobile device to access the Site, you will need

 you will need to refer to your instruction manual or other help/settings resource to find out how you can control Cookies on your device. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

Please note that if you restrict, disable, or block any or all Cookies from your web browser or mobile or other device, the Site may not operate properly, and you may not have access to our services available through the Site. We are not responsible for your inability to use our Site or any degraded function you may experience that may be caused by your settings and choices regarding Cookies.

How We Use Your Personal Information

We use the Personal Information we collect from you in the following ways:

To provide and maintain our Site;

To process your orders;

For the performance of a contract and the development, compliance, and undertaking of any contract you may have with us;

To personalize your experience on the Site;

To manage your requests;

To process your transactions;

To communicate with you, including through marketing communications;

To screen for and investigate potential risks and fraud in our systems;

To optimize our Site;

To comply with legal obligations; and

To establish, exercise, or defend a legal claim.

Sharing your Personal Information

We disclose your Personal Information:

To our affiliates for the purposes described in this Privacy Notice;

To our third-party service providers, to facilitate services they provide to us. These can include providers of services such as data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, user support service, email delivery, auditing, and other services;

To companies we work with in order to provide you with any services you have requested from us; and

To comply with applicable laws, regulations, respond to subpoenas, search warrants, or other lawful request for information we receive, or to otherwise protect our rights.

We may disclose your Personal Information as part of a corporate business transaction such as a merger or acquisition, divestiture, sale of LORDKNOWS’ assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, Personal Information could be transferred to third-parties as a business asset. We may also share information with banks and similar entities for purposes of transferring loans in connection with your device financing.

Third Party Services

Shopify & Payment Processing

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS.

For more insight, you may also want to read Shopify’s Terms of Service at: (https://www.shopify.com/legal/terms); or their Privacy Policy at (https://www.shopify.com/legal/privacy).

Analytics Providers

We use Google Analytics and other third-party analytics providers (“Analytics Providers”) to collect information about how you use our Site. Analytics Providers use Cookies in order to collect demographic and interest-level information and usage information from users that visit the Site, including information about the pages where users enter and exit the Site and what pages users view on the Site, time spent, browser, operating system, and IP address. Analytics Providers use the information they collect from the Site and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit the Site and other websites and purchase items.

For more information regarding Google’s use of cookies, collection and use of information, see their privacy policy here: https://policies.google.com/privacy?hl=en The Google Analytics Opt-Out Browser Add-On is available at: https://tools.google.com/dlpage/gaoptout

Privacy Technology Practices

Do Not Track Signals

Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Site not to collect tracking information. At this time, the Site does not respond to “do not track” signals, if received.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like in customer reviews.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Data Retention

We retain your Personal Information for as long as we have a business relationship with you. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Site and our services to you);

Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Your personal data will be deleted or anonymized three years after your last activity with our business. We may retain your account information and order information for our records for up to 7 years after your last transaction. We reserve the right to retain anonymized and aggregate information indefinitely.

How to Opt Out of Email Communications

If after you opt-in to receive marketing communications from us you change your mind, you may withdraw your consent for us to contact you by contacting us at customerservice@lordknowsclo.com or by clicking the link provided in the marketing emails you receive.

Questions and Contact Information

If you would like to access, correct, amend, or delete any Personal Information we have about you, register a complaint, or simply want more information, contact our support team at customerservice@lordknowsclo.com

California Consumer Privacy Rights

This section outlines data privacy rights afforded to California residents and certain disclosures that are required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA).

Categories of Personal Information Disclosed

We have disclosed the following categories of Personal Information as listed in the CCPA to third parties for our operational business purposes within the preceding 12 months:

PRIVATE POLICY

Right to Know

You can request information about how we have collected, used and shared your Personal Information during the past 12 months.

Right to Access

You can request a copy of the Personal Information that we maintain about you.

Right to Delete

You may request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions.

Right to Correct

You may request that we correct any of your personal data that has become outdated or needs correction for any reason.

Exercising Your Rights

To access or delete specific pieces of Personal Information we will need to verify your identity to the degree of certainty required by law. As permitted by applicable law, any request you submit to us is subject to an identification and residency verification process (a “Verifiable Consumer Request”). We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected Personal Information. California residents may exercise their rights described above by emailing us at customerservice@lordknowsclo.com with subject line “Verifiable Consumer Request.”

Only you, or someone legally authorized to act on your behalf (an “Authorized Agent”), may make a request to know or delete related to your personal data. We require Authorized Agents to provide written authorization confirming they may submit a request on your behalf. You may only submit a request to know twice within a 12-month period. We endeavor to substantively respond to a Verifiable Consumer Request within forty-five (45) days of its receipt, unless we require an extension. If we reasonably require an extension, we will inform you of the reason and extension period.

Once we receive your request and confirm your identity, we will review your request. We may deny your request if retaining the information is proper and necessary or if an exception allowing us to retain the information applies.

You may submit your request to us by emailing use at customerservice@lordknowsclo.com with the subject line “Verifiable Consumer Request, or by calling us at ‪(971) 238-4403.‬

Non-Discrimination

We will not discriminate against you for exercising any of your data subject rights. We do not charge a fee to process or respond to your Verifiable Consumer Request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Shine The Light Law

California Civil Code sections 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.  To make such a request, please send an email to customerservice@lordknowsclo.com with the subject line “Request for California Privacy Information” or contact us at the contact information provided below.   

Contact Us

If you have any questions regarding this Privacy Notice, please contact us at customerservice@lordknowsclo.com

REFUND POLICY

Warren Lotas LLC

Shipping & Refund Policy

Last Updated: April 3, 2023

Introduction

Products are shipped to the address you have specified at the end of the checkout process, so long as the address is complete and complies with any shipping restrictions we may specify on our website.

Shipping Costs

Shipping costs vary by the weight of your order and your location. Costs will be displayed at the end of your checkout process. By confirming your purchase at the end of the checkout process, you agree to accept and pay for your products, any handling charges, and applicable taxes.

Shipping Timeline

Every order will be shipped by Ground or International Economy where applicable, though additional shipping options may be added or used in the future. We strive to deliver your goods in the fastest way possible but please note that production restrictions or issues may prevent immediate shipment after your order is processed. Additionally, shipping issues may arise that are beyond our control. We aim to provide you with updates on the processing and shipment of your order.

If you have any questions regarding your shipment, please contact our Customer Success team at customerservice@lordknowsclo.com Our goal is to respond to all messages as soon as possible. 

Returns
Items are eligible for return within 30 days of receipt.  Items must be unworn and in the same condition they were received in order to qualify for a refund. Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery (based on the initial delivery date off of the tracking slip), is not eligible for return, refund, or exchange. Please note that certain items may be subject to a no-cancelation or return policy. Items that fall under our no-cancellation or no-return policy will be either marked as such on our website or you will be notified of the policy before checkout.

Refunds (if applicable)

Items that you return to us will be processed and inspected before a possible refund is issued. We will notify you at the email address you provide of the approval or denial of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment within 3-10 business days from the date of approval.

Late or missing refunds (if applicable)

Please check your bank account if you have not received your refund after the 3-10 business day window specified above. We recommend contacting your bank as refunds may take a while to process depending on your bank. If you still have questions after contacting your bank, then please feel free to contact us at customerservice@lordknowsclo.com

Exchanges (if applicable)

We replace items only if they are defective or damaged. We do not offer exchanges for items different than what was initially purchased. You are responsible for choosing the correct item before you complete the checkout process. To request an exchange, please email customerservice@lordknowsclo.com

You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable. The delivery window of your exchanged products may vary depending where you live, product availability and shipping factors outside of our control. If you are returning an item over $75, we recommend using a shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and receipt of your shipment is not a confirmation that we will receive your returned item.

Customs and custom fees (if applicable)

All customers outside of the United States are responsible for the customs fees/duties that may be charged by their country for import. This amount may vary by country. We advise researching your country’s before purchasing so you are aware of any potential fees. We make this disclaimer apparent on all of our product pages.

SHIPPING POLICY

LORD KNOWS LLC Website Terms of Use

Last Updated: April 4, 2023

Introduction

These Terms of Use are entered into by and between you and LORD KNOWS LLC (“LORD KNOWS,” “we,” or “us”). The following Terms of Use (“Terms”) govern your access to and use of www.lordknowsclo.com (the “Site”) and the products we provide on our Site.

THESE TERMS CONTAIN A MANDATORY ARBITRATION CLAUSE THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIAL OR CLASS ACTIONS.

Please read the Terms carefully before you start to use the Site. By using the Site or by clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms. If you do not want to agree to these Terms, you must not access or use the Site.

Changes to the Terms of Use

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Site thereafter. However, any changes to the dispute resolution provisions set out in the Governing Law and Jurisdiction section will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Site.

Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Age Requirements

Our Site is offered and available to users who are 18 years of age or older. By using the Site, you represent and warrant that you are of legal age to form a binding contract with us and you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Accessing the Site

We reserve the right to withdraw or amend our Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of the Site we offer.

You are responsible for making all arrangements necessary for you to have access to the Site, and for ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.

To access the Site or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete.

You agree that all information you provide to register on our Site or otherwise, including, but not limited to, through the use of any interactive features on the Site, is governed by our Privacy Notice, and you acknowledge to all actions we take with respect to your information consistent with our Privacy Notice.

Account Security

To access or use certain portions of our Site, you may be required to create an account with us. When you create an account or otherwise make a purchase on our Site, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us to keep such information current or complete. You also acknowledge that your account is personal to you and agree not to provide any other person with your username, password, or other security information.

You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Intellectual Property Rights

The Site and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) and our Site are owned by LORD KNOWS, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use our Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site. You must not access or use for any commercial purposes any part of the Site we provide.

If you copy, modify, download, or otherwise use or provide any other person with access to any part of the Services in breach of the Terms of Use, your right to use the Services will stop immediately, and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Services or any content on the Site is transferred to you, and all rights not expressly granted are reserved by LORD KNOWS. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

Trademarks

The LORD KNOWS name, and all related names, logos, product and service names, designs, and slogans are trademarks of LORD KNOWS or its affiliates or licensors. You must not use such marks without the prior written permission of LORD KNOWS. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).

For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.

To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

To impersonate or attempt to impersonate LORD KNOWS, a LORD KNOWS employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).

To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm LORD KNOWS or users of the Site, or expose them to liability.

Additionally, you agree not to:

Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site.

Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.

Use any manual process to monitor or copy any of the material on the Site, or for any other purpose not expressly authorized in these Terms, without our prior written consent.

Use any device, software, or routine that interferes with the proper working of the Site.

Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.

Otherwise attempt to interfere with the proper working of the Site.

Reliance on Information Posted

The information presented on or through the Site is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site or by anyone who may be informed of any of its contents. Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right at any time to modify or discontinue the Site (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Site.

The Site may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by LORD KNOWS, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of LORD KNOWS. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.

This Site may provide certain social media features that enable you to:

Link from your own or certain third-party websites to certain content on this Site.

Send emails or other communications with certain content, or links to certain content, on this Site.

Cause limited portions of content on this Site to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

Establish a link from any website that is not owned by you.

Cause the Site or portions of it to be displayed on, or appear to be displayed by, any other Site, for example, framing, deep linking, or in-line linking.

Link to any part of the Site other than the homepage.

Otherwise take any action with respect to the materials on this Site that is inconsistent with any other provision of these Terms.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

Links from the Website

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Payment Terms

Product Availability

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or Site to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. For more detail, please review our Returns Policy. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. By purchasing on our Site, you acknowledge that your billing information (credit card, debit card) will be shared with Shopify and charged at the point of purchase. If you have any problems with your order, please email support@lordknowsclo.com.

Promotional Codes

In the case of a promo code for a specific item, there may be some instances where the code can be used for other products not included in the promotional guidelines. Any promo code used to obtain an item at a discount or for free in this way will be voided. You will be informed of this void through email, with the email that you used to purchase the product.

No Product Warranty

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Site will be corrected.

Cancellation Policy

LORD KNOWS LLC reserves the right to cancel an order at any time before shipment, especially those that are flagged for having a high risk for fraud. If you are purchasing using foreign currency, we are not responsible for currency conversion fees issued by foreign banks for canceled orders.

Feedback

By submitting any ideas, feedback, or suggestions (“Feedback”) to us through the Site or other means, you acknowledge and agree that: (i) your Feedback does not contain confidential or proprietary information of you or any third party; (ii) we are not under any obligations of confidentiality with respect to the Feedback; (iii) we may freely use, reproduce, distribute, and otherwise exploit the Feedback for any purpose; and (iv) you are not entitled to any compensation of any kind from us.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Site for any reconstruction of any lost data. To the fullest extent provided by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Site or items obtained through the Site or to your downloading of any material posted on it, or on any site linked to them.

Your use of the Site is at your own risk. The Site or items obtained through the Site are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither LORD KNOWS nor any person associated with LORD KNOWS makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Site. Without limiting the foregoing, neither LORD KNOWS nor anyone associated with the Site represents or warrants that the Site or items obtained through the Site will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our Site or the server that makes them available are free of viruses or other harmful components, or that the Site will otherwise meet your needs or expectations.

To the fullest extent provided by law, LORD KNOWS hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Limitation on Liability


To the fullest extent provided by law, in no event will the LORDKNOWS, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Sites, any websites linked to them, any content on the Site or such other websites or applications, including any direct, indirect, special, incidental, consequential, or punitive damages, including those arising from the loss of data or a data breach, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.


The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct or death or bodily injury caused by products you purchase through the Site.


THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.


Indemnification


You agree to defend, indemnify, and hold harmless LORDKNOWS, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site other than as expressly authorized in these Terms, or your use of any information obtained from the Site.


Governing Law and Jurisdiction


All matters relating to the Site and these Terms, and any dispute or claims arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction).


Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.


Arbitration


At LORD KNOWS sole discretion, we may require you to submit any disputes arising from your use of the Site, or these Terms, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying California law.


Limitation on Time to File Claims


ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.


Waiver and Severability


No waiver by the Site of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of LORD KNOWS to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.


If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.


Assignment


You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.


No Waivers


The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of LORDKNOWS.


Severability


If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.


These Terms and any policies or operating rules posted by us on this Site constitutes the entire agreement and understanding between you and us and govern your use of the Site and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms.)


Contact Information


If you have any questions about these Terms or otherwise wish to contact us, you may reach us at customerservice@lordknowsclo.com