F.A.Q. – LORD KNOWS

F.A.Q.

What countries do you ship too?

We ship domestically and internationally all year round.

When will my order arrive?

Please allow 10 business days for order processing and verification. Orders should arrive domestically about 14 days after purchase, international orders vary. 

Can I contact you with any questions?

Please email us at customerservice@lordknowsclo.com regarding your order(s), in the subject line please state your order number. 

Can I get a refund on my order?

All sales are final. No refunds or exchanges can be made unless a mistake was made on our part.

I placed an order but I haven't received any confirmation email yet?

Due to high traffic there will be a delay sometimes in getting confirmation emails. If you entered the wrong email, please email us at customerservice@lordknowsclo.com with your first & last name along with your order number in the subject line and we will resend your confirmation.

When are certain items released?

Majority of our items do not have set release dates. Download our official app which is available for Apple & Android. Also, subscribe to our newsletter at www.lordknowsclo.com. From there you will be able to receive email alerts + app notifications each time we release a product, along with early access to most drops. 

My order is lost. Can you help us find it?

We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities, once we ship out said order. Please contact USPS or your International Mail Carrier immediately to locate your package or file a missing claim with them.

When should I receive my tracking number?

Tracking Confirmation is sent by email once your order has shipped. If you do not receive a confirmation, please email customerservice@lordknowsclo.com. Shipping Addresses can be edited or changed once your order is placed, as long as you reach out to us at customer service before tracking confirmation has been sent. 

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Thank you for being a loyal member of our Family.