HOW DO I CONTACT SUPPORT?

If you have any questions, concerns, or otherwise wish to contact us, you may reach us at
customerservice@lordknowsclo.com

WHERE IS MY ORDER?

Shipping timelines vary depending on drop and item. For the most up-to-date shipping
information. A shipping timeline estimate for any particular item is also made available on that
item’s product page. Please also note that if you have ordered multiple items from a single drop,
your package will ship only when all items in the order are prepared for shipment. You will
receive tracking information via email at the time of shipment.

CAN I MAKE A RETURN/EXCHANGE?

Items are eligible for return or exchange within 30 days of receipt. Items must be unworn and in
the same condition they were received in order to qualify. Any item that is not in its original
condition, is damaged or missing parts for reasons not due to our error, or any item that is
returned more than 30 days after delivery (based on the initial delivery date off of the tracking
slip), is not eligible for an exchange. To request a return or exchange, please email
customerservice@lordknowsclo.com
Please note that certain items may be subject to a no return policy. Items that fall under this
policy will be either marked as such on our website or you will be notified of the policy before
checkout.

SALES TAX ?

Applicable sales tax will be added to your order.

CAN I CANCEL MY ORDER?

All sales are final, and customers are notified of this policy prior to checkout. However,
depending on available stock, we may be able to adjust the size of an item after an order is
placed. To make a request for a size adjustment, please email
customersupport@lordknowsclo.com

HOW DO I KNOW WHEN A DROP IS COMING?

Drops are announced sporadically, and often without much notice, by LORDKNOWSclo via
Instagram. We recommend following all brand social and turning on post notifications to best
stay on top of future drops. You can also join our SMS list, which will inform you in the moment
that a drop has gone live, but not before.

HOW DO I KNOW HOW MUCH I’LL HAVE TO PAY FOR CUSTOMS?

Each country has its own customs regulations and policies that determine the fees and duties imposed on imported goods. All customers outside of the United States are responsible for the customs fees/duties that may be charged by their country. We advise looking up your country’s policies before purchasing so you are aware of any potential fees.

WHAT IS ROUTE PACKAGE PROTECTION?

Route is an optional order protection service that functions as insurance coverage for your
package in case it gets lost, stolen, or damaged during transit. If you choose to deselect Route
at checkout, Warren Lotas is not liable for lost, stolen, or damaged items.